WARRANTY CLAIM & RETURNS
WOW Tech USA Ltd. (“WOW”) offers a 2-year warranty on all rechargeable and battery-powered items purchased through WOW directly or any Authorized Re-Seller. In countries mandating a longer warranty time, WOW extends the warranty appropriately. Unauthorized dealers include Amazon and eBay. WOW cannot guarantee that sellers on these platforms carry genuine, new WOW products and are therefore unable to honor the warranty for items purchased through these outlets.
Please note that due to the nature of our products, claims are valid to cover working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product.
In the event of a warranty claim, WOW, in its own discretion may either exchange the product concerned for a new product or reimburse the customer for the purchase price. If WOW chooses to replace the product, the old product will be replaced by a new product of the same type, quality and type. If the product type in question is no longer manufactured at the time the fault is reported, WOW is entitled to supply a comparable product.
WARNING: The use of oils and creams with WOW toys may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with a WOW toy, or you will run the risk of voiding your warranty.
Pjur not working? Now's the time to investigate! First up, in case your toy has Smart Silence, make sure your toy is in contact with your skin once you have switched it on. Still not sure? Check that your toy is charged by looking at the LED battery indicator. A blinking light means you might need to recharge! Problem solved? Great, now all you need to do is lie back and enjoy! If you still have some questions for our team, just check in with us directly via the contact form below.